Hyatt Advances Cloud Transition for Over 1,000 Hotels

Tuesday, September 17, 2024

Hyatt Hotels has announced a major upgrade to its technological infrastructure, with plans to transition over 1,000 properties to Oracle’s Opera Cloud property management system. This shift represents the second major software system Hyatt is moving to the cloud, reflecting the broader trend in the hospitality industry towards modernizing technology.

Transition to Oracle Opera Cloud

Hyatt’s recent move involves upgrading from the on-premises Oracle Opera V5 system to the cloud-based Oracle Opera Cloud. This transition will affect a substantial portion of Hyatt’s hotel operations, encompassing essential functions such as check-in and check-out, room assignments, and housekeeping management. The shift to Oracle Opera Cloud is part of Hyatt’s broader strategy to leverage cloud technology to streamline operations and enhance guest experiences.

The integration of Oracle’s cloud-based system is expected to bring numerous benefits. By adopting Oracle Opera Cloud, Hyatt aims to improve connectivity between various software tools and ensure regular updates are managed remotely. This modernization is anticipated to facilitate more efficient and flexible management of day-to-day hotel operations.

Adoption of Sabre’s SynXis Reservation System

In addition to the move to Oracle Opera Cloud, Hyatt is also transitioning to Sabre’s cloud-based SynXis central reservation system. This system will enable Hyatt’s hotels to manage reservations across multiple distribution channels more effectively. The dual shift to Oracle Opera Cloud and Sabre’s SynXis highlights Hyatt’s commitment to enhancing its technological capabilities and staying at the forefront of industry advancements.

Advantages of Cloud-Based Systems

The move to cloud-based systems offers several significant advantages. For Hyatt, this transition allows for a more integrated approach to managing guest preferences across various properties. By centralizing data in the cloud, Hyatt can provide more personalized services and tailor guest experiences based on individual preferences.

Oracle Hospitality, which is overseeing the migration of 40,000 properties to its cloud-based system, and Wyndham, which is transitioning nearly 3,000 hotels, are also embracing this technological shift. These moves illustrate a larger trend in the hospitality industry towards adopting cloud solutions to improve operational efficiency and guest satisfaction.

Impact on the Hospitality Industry

Hyatt’s migration to cloud-based systems represents a significant step in the broader industry effort to modernize hotel technology. The shift to cloud solutions is seen as a way to address various operational challenges, including the need for more robust and flexible software tools. For the hospitality industry as a whole, this move underscores the importance of embracing new technologies to stay competitive and meet evolving guest expectations.

Key impacts include:

• Enhanced Operational Efficiency: Cloud-based systems streamline hotel operations by integrating various functions and enabling remote updates, leading to more efficient management.
• Improved Guest Experience: The ability to track and utilize guest preferences across properties allows for more personalized and tailored services.
• Industry-Wide Trend: Hyatt’s move reflects a growing trend among hotel companies to adopt cloud technologies, with other major players also making similar transitions.

Future Prospects

As Hyatt continues to transition to cloud-based systems, the company is expected to enhance its operational capabilities and provide a more seamless experience for both guests and staff. The adoption of Oracle Opera Cloud and Sabre’s SynXis is part of a broader strategy to modernize Hyatt’s technological infrastructure and align with industry trends.

The timeline for the full implementation of these systems and the specifics of Hyatt’s overall cloud transition plan have not been detailed. However, the move positions Hyatt as a leader in embracing technological advancements in the hospitality sector.